Shipping.
All products bought before 3pm will be shipped same day via express post. Purchases after 3pm will be shipped next business day. All items are sent via express however . Every effort is made to ensure you get your products quickly. most parcels arrive overnight depending on where you are in Australia.
Shipping Information
What shipping options do you offer?
We ship all orders via Express Post with Australia Post and do not offer a pickup option.
Can I track my order after I place it?
Absolutely. Once your order is shipped, you’ll receive a tracking number via email which you can use to monitor your package's journey right to your doorstep.
How much does shipping cost?
Shipping is $19.95 on all orders, but if you spend over $200, shipping is free.
Do you ship internationally?
Currently, we only ship within Australia. Keep an eye out for future announcements regarding international shipping options.
What happens if I receive a damaged product?
If your product arrives damaged, please contact our customer support team right away. We will assist you in resolving the issue quickly and efficiently.
How can I contact customer support about my order?
You can reach our dedicated customer support team via the contact form on our website, or through the email provided at the bottom of the page. We’re here to help!
Is there a guarantee on delivery times?
While we strive to meet our estimated delivery times, these are not guaranteed. Factors such as weekends, holidays, and external carrier delays can affect delivery. However, we take all necessary steps to ensure your package arrives as soon as possible.
What should I do if my order doesn’t arrive?
If your order doesn’t arrive within the expected timeframe, please check your tracking number for updates. If you still have concerns, reach out to our support team for assistance.